Return & Store Policy

Return Policy
We are committed to your satisfaction. Returning a product can be stressful for customers, so we’re here to help you get it right the first time. Our talented product experts can help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate it. To start the return process, call or email us at the number or email address on our Contact Us page. Policies and procedures for obtaining a return authorization vary depending on the reason for the return. See below for more information.

Defective Products:
Most of our products include a one-year parts and labor warranty. Used products include a 90-day warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify a product expert of the problem within 48 hours of receiving the goods. If you notice the defect after 48 hours of receiving the goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.

Damaged Products:
All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge. Product(s) will be delivered by one of our delivery teams for all local deliveries. Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you can refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.

The Product Does Not Meet Your Needs:
If you are unsatisfied with your purchase, you must contact the store regarding any cancellation or return. Delivered products in use are not returnable. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or will incur a 25% restocking fee. Any product installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for the shipping charges incurred when returning a product.

Special-order merchandise may be subject to a 25% restocking fee—even if it has not yet been delivered—and will not be eligible for return if delivered and out of the box.

When they place a completed order with our company, the customer agrees to the terms and conditions published above and authorizes their credit card company to abide by them. We reserve the right to cancel orders at any time.

Refunds will be handled according to our store’s policies. Please get in touch with us for a copy.

Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

Shipping & Handling Costs
Costs for these services will be determined at the time of purchase or shipment.

Sales Tax:
Out-of-state orders WILL be charged the current sales tax. In-state orders will be charged at a 6.35% rate.